Central Order Representative with English and Italian - Brno

Kdo nabízí pracovní pozici:  

• Motorola Solutions CZ, Brno

Požadujeme/Department Description:

• The scope of the Central Order Management department includes end to end processing of hardware and software orders for Motorola products, communication with customers from EMEA (Europe, Middle East, Africa) region, support of the sales managers and resolving various issues.

Scope of Responsibilities:

• Processing hardware and software purchase orders from receipt to billing return requests, price adjustments, customer complaints and any other post-order issues.
• Ensure that orders are processed in a timely manner; communicate measurements and corrective actions associated with the Bookable Order criteria
• Daily management of backlog of all open orders, cooperation with supply chain management teams in Texas, Germany and Shanghai on smooth and on time deliveries to customers
• Provide complex information to customers and thus help foster good relationships with our partners and keep the business going.
• Work closely and liaise with sales teams and other Motorola associates to resolve and escalate problems ensuring high internal and external customer satisfaction
• Working in team oriented environment with focus on work efficiency and continuous process improvement, using latest technologies

Specific Knowledge / Skills:

• Advanced level of English language
• Advanced level of Italian language
• Good Knowledge of Microsoft Office products (Outlook, Word, Excel)
• Administration or customer service related type of experience desirable
• Ability to work with systems and data entry skills
• Detail oriented personality
• Be proactive and use own initiative
• Being willing to learn new things from aspects of sales support and customer care
• Strong team player

Nabízíme:

• Satisfaction from executing a job that influences millions of other people
• Continuous training and development
• Language courses
• 5 weeks of vacation
• Pension and Life Insurance
• Health benefits
• Contribution to lunches

Předpokládaný nástup:

• ASAP

Úvazek:

• full-time

Lhůta pro přihlášení:

• 31. 03. 2014

Kontaktní informace:

• Nikola Krejčířová
• HR Generalist
• nikola.krejcirova(at)motorolasolutions.com
• Brno, Kolejni 1