Customer Service Professional/Czech speaker - Krakov

Kdo nabízí pracovní pozici:

• Shell Business Service Centre Kraków, Polsko

Požadujeme/Responsibilities:

• Be the first point of contact for Shell customers from the Czech Republic
• Resolve customer requests received via all mediums (phone, email, fax) according to agreed service levels and service standards
• Provide assistance to customers in Shell online applications
• Assist customers to complete transactions
• Record and follow up all customer contacts in customer facing systems (SAP/CRM)

Requirements:

• Native Czech speaker and good English
• Positive customer focus attitude and passion for working with customers
• Competence in problem solving with customer facing services
• Excellent communication skills
• Ability to deal with multiple tasks and work in a dynamic environment
• Ability to cooperate in a team
• IT software familiarity (Microsoft Office and Internet)
• All applicants are expected to participate in recruitment process in Krakow, Poland

Nabízíme:

• Interesting work in international environment for a global leader (Shell is the world’s biggest company according to Fortune Global 500 in 2012)
• Attractive salary and bonuses
• Complex medical care and individual life insurance
• A unique opportunity to take part in professional trainings and to plan your own career path
• Sports program & facilities e.g. Multisport Benefits Card, vouchers for free time activities
• Good atmosphere at work and comfortable working environment: own canteen and a few “relax rooms”
• Opportunity to participate in social and community projects

Předpokládaný nástup:

• August 2013

Úvazek:

• full time job

Lhůta pro přihlášení:

• 25. 07. 2013

Kontaktní informace:

• HR advisor - Bartosz Kubaty - b.kubaty(at)shell.com

Další informace:

• For more detailed information contact please marian.batorek(at)shell.com and visit our web site www.shell.pl/aboutshell/sbsc/about-sbsc.html