Customer Service Representative with Dutch

Kdo nabízí pracovní pozici:  

• Motorola Solutions CZ s.r.o.

Požadujeme/Essential:

• Upper intermediate English and Advanced Dutch
• Aptitude for IT and computer systems (MS office in particular)
• High level of organizational skills
• Ability to work in a team (team player)

Nabízíme:

• Competitive salary and target driven bonuses
• Satisfaction from executing a job that influences millions of other people
• Continuous training and development
• Language courses
• 5 weeks of vacation
• Pension and Life Insurance
• Health benefits
• Contribution to lunches

Předpokládaný nástup:

• negotiable

Úvazek:

• 1

Lhůta pro přihlášení:

• 31. 08. 2014

Kontaktní informace:

• Alena Safarikova
• knbt87(at)motorolasolutions.cz

Další informace/Overall purpose of position:

• General responsibilities are to manage customer inquiries about repairs (via telephone, fax and email) and to manage problem cases from beginning to end. This includes but is not limited to RMA processing, Customer support, and Customer exceptions. Maintain an accurate on-line record of all issues and provide a single point of contact and escalation for all problems. Confer with other specialists, departments or management as necessary to resolve issues.

Main Tasks:

• Provide non-tech support in a responsible and professional manner..
• Responsible for all communications regarding non-tech support and Return Material Authorisations (RMA) (i.e. fax, written, e-mail, and voice messages) into the service management systems.
• Evaluate calls and e-mails received into the Admin RMA mailbox, determine customer needs and handle or escalate accordingly on a daily basis.
• Handling all RMA questions and exceptions, including however not limited to: managing Customer master data, Logistics issues with RMA's, portal account requests and resending repair quotes.
• Verify changes (e.g. address, email) for Customers place records in the system and take appropriate action.
• Provide input to management on any Customer satisfaction issues.
• Follow up on all assigned cases and outstanding issues within appropriate timeframe.