Customer Support Representative with Dutch - Brno

Kdo nabízí pracovní pozici:

• Motorola Solutions CZ, Brno

Požadujeme:

• Customer Support Representative with Dutch

Scope of Responsibilities/Expectations:

• Provide support related to the operation and escalation of all customer service related activity in a responsible and professional manner and in appropriate timeframe
• Be responsible for inputting all communications (i.e. fax, written, e-mail, and voice messages) into the call management system.
• Evaluate calls received into the Customer Service group, determine customer needs and handle or escalate accordingly.
• Logging RMA requests, providing price quotations and processing purchase orders.
• Verify changes (e.g. address, email) for Customers place records
• Provide input to management on any Customer satisfaction issues.
• Stay informed of all policies, procedures, and service offerings that affect both our internal and external customers.
• Promote a positive image of product, technical skills and company commitment to provide quality service.

Specific Knowledge/Skills:

• Excellent Foreign Language Skill: speaking, listening, and writing skills
• (English, Dutch)
• Aptitude for IT and computer systems (MS office in particular)
• High level of organisational skills
• Ability to work in a team
• Detail oriented personality
• Patient and undersatnding nature
• Able to work under pressure

Nabízíme: What we offer:

• Structured career path with clearly defined progression
• Competitive salary and target driven bonuses
• Continuous free training and development
• Language courses
• 5 weeks of vacation
• Positive working environment
• Pension and Life Insurance
• Health benefits
• Contribution to lunches

Předpokládaný nástup:

• leden 2013

Úvazek:

• 1,0

Lhůta pro přihlášení:

• 31. 01. 2013

Kontaktní informace:

• Daniela Frimlová
• www.motorola.jobs.cz, E-mail: fdhj68(at)motorolasolutions.com