Customer Support Representative with French - Brno

Kdo nabízí pracovní pozici:

• Motorola Solutions CZ s.r.o.

Požadujeme/Department Description:

• General responsibilities are to manage customer requests for repair (via telephone, fax and email) and to manage problem cases from beginning to end. This includes but is not limited to repair order (RMA) processing, Customer support, and Customer exceptions. Maintain an accurate on-line record of all issues and provide a single point of contact and escalation for all problems. Confer with other specialists, departments or management as necessary to resolve issues.

Scope of Responsibilities:

• Provide support related to the operation and escalation of all customer service related activity in a responsible and professional manner.
• Be responsible for inputting all communications (i.e. fax, e-mail, and voice messages) into the call management system.
• Evaluate calls received into the Customer Service group, determine customer needs and handle or escalate accordingly.
• Reconcile any faxes, e-mails, etc. received from Customers on a daily basis.
• Create price quotes and replacement unit processing for Customer when applicable.
• Verify changes (e.g. address, email) for Customers place records in the call tracking system and take appropriate action.

Specific Knowledge/Skills:

• Excellent French: speaking, listening, and writing skills
• Good Spanish or Italian: speaking, listening, and writing skills
• Knowledge of English
• Aptitude for IT and computer systems (MS office in particular)
• High level of organizational skills
• Ability to work in a team (team player)
• Detail oriented personality

Nabízíme/We offer:

• Structured career path with clearly defined progression
• Competitive salary and target driven bonuses
• Continuous free training and development
• Language courses
• 5 weeks of vacation
• Positive working environment
• Pension and Life Insurance
• Health benefits - vitamins, gym
• Contribution to lunches

Other Specifics:

• If you learned about Motorola Solutions from jobfair, please mention this in the cover letter windows that pops up after you click to apply.

Předpokládaný nástup:

• ihned

Úvazek:

• full

Lhůta pro přihlášení:

• 31. 03. 2013

Kontaktní informace:

• fdhj68(at)motorolasolutions.com