Customer Support Representative with German - Brno

Kdo nabízí pracovní pozici:

• Motorola Solutions CZ, Brno

Požadujeme: Department Description:

• General responsibilities are to manage customer requests for repair (via telephone, fax and email) and to manage problem cases from beginning to end. This includes but is not limited to repair order (RMA) processing, Customer support, and Customer exceptions. Maintain an accurate on-line record of all issues and provide a single point of contact and escalation for all problems. Confer with other specialists, departments or management as necessary to resolve issues.Department: Central Order Management, EMEA (Europe, Middle East and Africa)

Scope of Responsibilities:

• Provide support related to the operation and escalation of all customer service related activity in a responsible and professional manner.
• Responsible for inputting all communications (i.e. fax, e-mail, and voice messages) into the call management system.
• Reconcile any faxes, e-mails, etc. received from Customers on a daily basis.
• Create price quotes and replacement unit processing for Customer when applicable.
• Follow up on all outstanding issues within appropriate timeframe.
• Perform additional duties and responsibilities as assigned by supervisor

Specific Knowledge / Skills:

• Excellent English: speaking, listening, and writing skills
• Excellent German: speaking, listening, and writing skills
• High level of organizational skills
• Ability to work in a team (team player)
• Detail oriented personality
• Patient and understanding nature
• Able to work under pressure
• Experience of a call/support centre environment is a plus

Nabízíme: We offer:

• Structured career path with clearly defined progression
• Competitive salary and target driven bonuses
• Continuous free training and development
• Language courses
• 5 weeks of vacation
• Positive working environment
• Pension and Life Insurance
• Health benefits
• Contribution to lunches

Předpokládaný nástup:

• leden 2013

Úvazek:

• 1,0

Lhůta pro přihlášení:

• 31. 01. 2013

Kontaktní informace:

• Daniela Frimlová
• www.motorola.jobs.cz, E-mail: fdhj68(at)motorolasolutions.com