Customer Support Representative with Spanish and Italian - Brno

Pracovní pozice:

• Customer Support Representative with Spanish and Italian

Kdo nabízí pracovní pozici:

• Motorola Solutions CZ, Brno

Požadujeme/Scope of Responsibilities/Expectations:

• Provide support related to the operation and escalation of all customer service related activity in a responsible and professional manner.
• Be responsible for inputting all communications (i.e. fax, e-mail, and voice messages) into the call management system.
• Evaluate calls received into the Customer Service group, determine customer needs and handle or escalate accordingly.
• Reconcile any faxes, e-mails, etc. received from Customers on a daily basis.
• Create price quotes and replacement unit processing for Customer when applicable.
• Verify changes (e.g. address, email) for Customers place records in the call
• tracking system and take appropriate action.

Specific Knowledge/Skills:

• Excellent Italian: speaking, listening, and writing skills
• At least Very Good Spanish: speaking, listening, and writing skills
• Knowledge of English
• Aptitude for IT and computer systems (MS office in particular)
• High level of organizational skills
• Ability to work in a team (team player)
• Detail oriented personality

Nabízíme/What we offer:

• Great working conditions
• Competitive salary
• Employee benefits: 5 weeks of vacation, pension and life insurance, health benefits, contribution to lunches, language courses
• Personal and professional development
• Structured career path
• Continual free trainings
• Friendly environment

Předpokládaný nástup:

• březen 2013

Úvazek:

• 1,0

Lhůta pro přihlášení:

• 28. 2. 2013

Kontaktní informace:

• www.motorola.jobs.cz, e-mail: fdhj68(at)motorolasolutions.com