Hebrew speaking Customer Service - Brno

Kdo nabízí pracovní pozici:  

• Motorola Solutions CZ

Požadujeme:

• Hebrew and English
• Sales related and/ or customer oriented experience preferred
• Natural aptitude for IT related products and solutions
• Excellent communication skills, both spoken and written, including listening, negotiating and influencing
• Calm and assured manner with the ability to work well under pressure either as an individual or as part of a team
• High level of motivation with a will to succeed
• Attention to detail

Nabízíme:

• Competitive salary and target driven bonuses
• Satisfaction from executing a job that influences millions of other people
• Continuous training and development
• Language courses
• 5 weeks of vacation
• Pension and Life Insurance
• Health benefits
• Contribution to lunches

Předpokládaný nástup:

• January-March 2014

Úvazek:

• Full time

Lhůta pro přihlášení:

• 15. 02. 2014

Kontaktní informace:

• Lucia Lanáková
• Talent Acquisition Specialist
• O: +420 533 336 129 
• E: wdpf46(at)motorolasolutions.com

Další informace/Department Description:

• Multi-lingual call and email support combining the Partner Interaction Center and the Motorola Contact Centrre looking after prospects/ customers/ partners from the whole of the EMEA region in the following languages: English, German, French, Spanish, Italian, Dutch, Polish, Russian, Hebrew and Czech. 09:00 – 18:30 CET Monday to Friday.

Scope of Responsibilities:

• Handle inbound sales related calls, chats, web enquiries and emails from prospects or customers who have an interest in implementing projects involving Motorola’s products and solutions.
• Qualify sales related leads and allocate them to the sales teams based on the country and product division and consequently ensuring that appropriate follow up action will be taken.
• Work on tactical campaigns for Motorola, follow up calls on events and campaigns
• Obtain a basic level of understanding of the whole Motorola Solutions (MSI) product portfolio and solutions, plus learn about latest MSI product releases in order to be able to answer and support all type of inquiries.
• Answer inbound calls and emails to assist partners/ prospective partners with questions on the PartnerEmpower program or related tools and trainings. Provide administrative support to both partners and internal Motorola employees.
• Review and qualify applications to the PartnerEmpower program, perform compliance review, reactivations and changes to program status.
• Make outbound calls as and when required by the Partner, Sales and Marketing teams and in accordance with the PartnerEmpower Program to; profile newly applied partners, welcome newly accepted partners and maintain contact with existing partners at regular intervals.