Motorola Contact Centre Agent with Russian - Brno

Kdo nabízí pracovní pozici:

• Motorola Solutions, Brno, Czech republic

Požadujeme/Department Description:

• Multi-lingual call and email support combining the Partner Interaction Center and the Motorola Contact Center is looking after prospects/ customers/ partners across the EMEA region. 09:00 – 18:30 CET Monday to Friday.

Scope of Responsibilities/Expectations:

• Answer inbound calls and emails to assist partners/ prospective partners with questions on the PartnerEmpower program or related tools and trainings. Provide administrative support to both partners and internal Motorola employees.
• Review and qualify applications to the PartnerEmpower program, perform compliance review, reactivations and changes to program status.
• Make outbound calls as and when required by the Partner, Sales and Marketing teams and in accordance with the PartnerEmpower Program to; profile newly applied partners, welcome newly accepted partners and maintain contact with existing partners at regular intervals.
• Handle inbound sales related calls, chats, web enquiries and emails from prospects or customers who have an interest in implementing projects involving Motorola’s products and solutions.
• Qualify sales related leads and allocate them to the sales teams based on the country and product division and consequently ensuring that appropriate follow up action will be taken.
• Work on tactical campaigns for Motorola e.g. Event tele-boosting, confirmation and follow-up, Data verification projects, List building projects.
• Obtain a basic level of understanding of the whole Motorola Solutions (MSI) product portfolio and solutions, plus learn about latest MSI product releases in order to be able to answer and support all type of inquiries.

Specific Knowledge/Skills:

• Sales related and/ or customer oriented experience preferred
• Fluent English plus Russian
• Natural aptitude for IT related products and solutions
• Excellent communication skills, both spoken and written, including listening, negotiating and influencing
• Calm and assured manner with the ability to work well under pressure either as an individual or as part of a team
• High level of motivation with a will to succeed
• Attention to detail

Nabízíme/We offer:

• Structured career path with clearly defined progression
• Competitive salary and target driven bonuses
• Continuous free training and development
• Language courses
• 5 weeks of vacation
• Positive working environment
• Pension and Life Insurance
• Health benefits
• Contribution to lunches

Předpokládaný nástup:

• March 2013

Úvazek:

• full

Lhůta pro přihlášení:

• 28. 02. 2013

Kontaktní informace:

• Daniela Frimlová, fdhj68(at)motorolasolutions.com

Další informace:

• Prosím, uveďte v emailu název pozice, na kterou reagujete, a tyto stránky jako zdroj informace o ní.